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Customer Effort Score: Three Ways to Address the Rising KPI | ClickSoftware
The Customer Effort Score is a new KPI that measures how much effort your customers put into getting an issue resolved. If retaining loyal customers is a priority for your business, read our blog....
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Micronets: Enterprise-Level Security Is No Longer Just For Enterprises
Today we are introducing CableLabs® Micronets, a framework that simplifies and helps secure increasingly complex home and small business networks. As we Today we are introducing CableLabs® Micronets,...
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Automation Alley – Looking in the Mirror: Reflecting on 7 Business Trends...
Sourced through Scoop.it from: automationalley.com
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SiriusXM Chats with HELP Inc. President and COO at ATA MC&E
Listen, as Mark Doughty, the president and chief operating officer of HELP Inc., the provider of PrePass, talks with SiriusXM radio. Sourced through Scoop.it from: prepass.com
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The Key to Your Growth: A Perfectly Matched COO
By Cameron Herold, founder of COO Alliance and author of Double Double and Meetings Suck I launched the COO Alliance because I recognized the critical role that the chief operating officer (COO)...
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4 Steps to Hiring a Rock Star COO (Plus, Why You Need a COO!)
Understanding the difference between a CEO and a COO matters. Knowing how to hire the right person for the job will help you scale and succeed! Sourced through Scoop.it from: blog.eonetwork.org
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COO Grant Supports Domestic Workers’ Rights
Casa Latina leads coalition to pass first-of-a-kind law in the country Sourced through Scoop.it from: www.seattlefoundation.org
View ArticleThe 2018 State Of Retail
Customer experience is inherently intertwined with retail, an industry only growing in complexity. That’s because shoppers are everywhere—in-store, online, and often both at once—and their expectations...
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Trends for CMOs in 2019 – CMO Blog Post – Thought Leadership – Expert Views –...
Growing tech trends and changing global culture mean it’s time to be innovative with your outreach if you want to stay ahead of the curve. The New Year is a great time for you to take charge of...
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Why Fearless Marketers Are Taking the Revenue-Driver Seat
Changes in consumer expectation and the rapid evolution of technology are changing the expectations of marketing. In this article, let’s explore why it is time for marketers to shift from building...
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Fractional Chief Marketing Officers
Fractional Chief Marketing Officers: Is Hiring One the Right Move for Your Company’s Bottom Line? What’s up next for your company? Are you launching a new product or merging with another business and...
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Fractional Chief Operating Officer
Advance Your Growing Business With a Fractional Chief Operating Officer Running a growing business is an exciting and fulfilling experience. However, it is not without its challenges. One of the most...
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How to Stay True to Your Mission as You Grow Your Empire
SoulCycle CEO Melanie Whelan says that its customers, not numbers on a screen, that will most help you stay the course. Read the full article at: www.entrepreneur.com
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Wasn’t Tim Cook supposed to be an operational genius?
From John Kheit’s “Tim Cook Is a Failure at Operations,” posted Friday on the MacObserver. Read the full article at: www.ped30.com
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Dismal statistics show there are fewer female CEOs in healthcare because of...
The US healthcare workforce is female-dominated, but healthcare companies’ C-suites are the complete opposite, a new report has found. Read the full article at: www.businessinsider.com
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Why do we keep praising Silicon Valley for reinventing the wheel? | Amelia...
Bubble economy marketing seems oblivious to the outside world, says freelance writer Amelia Tait… Read the full article at: www.theguardian.com
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Robust data governance is key for machine learning success
Data governance as a framework defines, and helps implement the overall management of the obtainability, usability, integrity, security and effectiveness of data used in any ecosystem. Read the full...
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Employee ‘class actions’ on the rise: what does this mean for employers?
The courts have seen a significant rise in the number of employment claims brought by large groups of individuals. The most common employee ‘class actions’ relate to equal pay and worker...
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Why vendor security practices are causing heartburn for enterprise pros
High dependencies on external vendors with unclear security policies is a concern among IT professionals, according to a Deloitte report. Read the full article at: www.techrepublic.com
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How to Calculate Markup for Your Business
Do you want repeat customers? Have the right markup for your products…. Read the full article at: smallbiztrends.com
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